Do I have to pay for the return?Updated 2 months ago
- Europe (except UK, Netherlands, and Switzerland): you get a prepaid label so no need to pay, but then a €16 fee is deducted from your refund to cover return shipping and restock
- UK, Netherlands, and Switzerland: You cover the shipping cost. If it’s our mistake, we will fully reimburse you once we receive your shipping receipt
- If the return is due to our mistake (e.g. wrong or faulty item), we will cover the return costs