My package gets lost or arrives damagedUpdated 2 months ago

At Etnies, we aim to deliver every order to you in perfect condition. If your order is lost during transit, please contact our customer support team through our Contact Us Page with your order number and any relevant details.

You can also track your order or reach out to the shipping company. For more information, visit our Track My Order Page.

If no one was home during delivery, the carrier will leave the package in a safe spot. Check around your home and with neighbors or building management who might have collected it for you.

Also, double-check the shipping address in your order confirmation email to make sure it's correct. Sometimes, packages are marked as delivered but may take extra time to arrive.

If you still can't find the package, contact the carrier. To find your carrier, check your emails or visit our Track My Order Page.

For more help, email our team through the Contact Us Page.

We understand how disappointing it is to receive a damaged package. If this happens, please report it to our customer support team through our Contact Us Page as soon as you receive the order. Make sure to include photos of the damaged items or package.

We will review the documentation you provide and, if needed, arrange for a replacement or issue a refund.