Contact us if you experience any issues with your product

<p id="isPasted"><span style="font-size: 14px;">Yes - all products purchased from <a href="http://eu.etnies.com">eu.etnies.com</a> are covered by a <strong>1-year warranty</strong> for manufacturing defects.</span></p><p><span style="font-size: 14px;">This includes faulty stitching, sole separation, or defective materials.</span></p><p><span style="font-size: 14px;">It does not include damage from wear and tear.</span></p><p><span style="font-size: 14px;"><strong>Important:</strong> We can only process warranty claims for products purchased directly from our website. If you purchased your item from a physical shop or third-party retailer, please contact them directly</span>.</p>

Do your products have a warranty?

<p id="isPasted"><strong><span style="font-size: 14px;">Important:</span></strong><span style="font-size: 14px;"> We can only process warranty claims for products purchased directly from our website. If you purchased your item from a physical shop or third-party retailer, please contact them directly.</span></p><ol><li style="font-size: 14px;">Fill in this form: <a href="https://returns.richcommerce.co/return/new?c=etnieseu"><strong>Warranty claim</strong></a></li><li style="font-size: 14px;">Fill out the form and include: in return reason choose &#x201C;warranty claim&#x201D;</li><li style="font-size: 14px;">Fill out the form with:</li></ol><ul><li style="font-size: 14px;">A short description of the issue</li><li style="font-size: 14px;">4 clear photos:<ul style="font-size: initial;"><li style="font-size: 14px;">1 of the full product</li><li style="font-size: 14px;">3 close-ups of the defect</li></ul></li></ul><p><span style="font-size: 14px;">Once the form is filled we will either accept it or not and you will get a message from us.</span></p>

How do I submit a warranty claim?

<p id="isPasted"><span style="font-size: 14px;">If approved, we will offer one of the following:</span></p><ul><li style="font-size: 14px;">A replacement pair (if available)</li><li style="font-size: 14px;">A full refund</li></ul><p><span style="font-size: 14px;">In many cases, you may also keep the defective item.</span></p>

What happens if my warranty is accepted?

<ul id="isPasted"><li><strong>Europe </strong>(except UK, Netherlands, and Switzerland): You&#x2019;ll receive a free prepaid FedEx label</li><li><strong>UK, Netherlands, and Switzerland</strong>: You will need to arrange return shipping and send us the receipt. We will reimburse the shipping cost after the item is received</li></ul>

How do I return the warranty?

<ul id="isPasted"><li>Normal wear and tear</li><li>Damage from misuse, high heat, chemicals, fire, or sharp objects</li><li>Products not purchased from <a href="http://eu.etnies.com">eu.etnies.com</a></li><li>Use of the product outside its intended purpose</li></ul><p id="isPasted"><span style="font-size: 14px;">Not sure if your issue is a warranty claim? Feel free to contact our<strong> </strong><a href="https://eu.etnies.com/pages/contact-us"><strong>Customer service</strong></a>, they will be happy to help you.</span></p><p><span style="font-size: 14px;">For more information, visit our&#xA0;</span><a href="https://eu.etnies.com/pages/returns"><span style="font-size: 14px;"><strong>Returns &amp; Warranty Page</strong></span></a></p>

What’s not covered by warranty?

<h2 data-block-id="block-e8985d3e-ce1f-47ed-bb96-38967bcb6f2c" id="isPasted">Taking care of your shoes</h2><div data-block-id="block-034fdb99-9c12-42d6-8463-b6f789f06518"><br></div><div data-block-id="block-fd8261f6-117e-4e2e-bdfe-4173fc38b512">Your shoes are made of various materials and bonding agents that shouldn&apos;t be submerged in water, as this can damage them. We advise against washing your shoes in the washing machine, as it may distort their shape. Avoid using a dryer too, as it can weaken the bonding agents, causing parts like the upper and outsole to separate.</div><div data-block-id="block-bd1a204c-5b24-4984-bebf-33d54022d8c2"><br></div><div data-block-id="block-bdd1d30c-a83d-4371-b2a6-79fb98a61b1a">For cleaning suede or nubuck, gently brush with a soft bristle brush. You can use a soft soap product on a clean cloth to remove spots. Let them dry away from direct heat and avoid soaking them in water. Suede looks best when brushed. While special suede brushes are available, a clean toothbrush works just as well.</div><div data-block-id="block-b8c09a31-59c1-4a64-8b2d-e2384de6d829"><br></div><div data-block-id="block-4591f423-7162-4c74-a336-912ebc6230e5">Please note that shoes damaged during cleaning are not covered under warranty.</div><div data-block-id="block-19a9c9a8-7017-428c-8e57-bd14fc825980"><br></div><hr><p><br></p><h2 data-block-id="block-451105fc-1a89-4a74-a06e-dcbb5347c578" id="how-to-get-my-product-repaired">How to get my product repaired?</h2><div data-block-id="block-542069bf-0511-4636-bf30-f6cd78f04199"><br></div><div data-block-id="block-4abb6027-7708-456d-908c-9cb6d459fc40">Your product is not under warranty, but sustainability is important. You do like your shoes and want to keep them for as long as possible..</div><div data-block-id="block-96309ee3-cd3f-449a-995a-b7d0d5c88940"><br></div><div data-block-id="block-f5560dc6-4e34-4510-b07a-548ecfdfbaa5">Currently, we don&apos;t offer a repair service, but our team is working on it. Soon, you will have the chance to repair your item! Sounds good?</div><div data-block-id="block-9fa73e3f-dbd8-4ed3-a463-884bfe0f2e6e"><br></div><div data-block-id="block-e93e7d9c-269e-45a8-bfab-5d4d59516456">Stay updated!</div>

Warranty

Do your products have a warranty?

How do I submit a warranty claim?

What happens if my warranty is accepted?

How do I return the warranty?

What’s not covered by warranty?

Care & Repair